CX - Customer Experience Management
CX - Customer Experience Management
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Introduction
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1. Introduction
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Module 1 - Becoming truly customer centric
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2. Becoming truly customer centric
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Module 2 - Generating the right insights
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3. Generating the right insights
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Module 3 - Increasing customer retention
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4. Tips to increase customer retention
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Module 4 - Transforming insights into action
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5. A framework to transform insights into actions
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CX - Customer Experience Management Certification
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