Mastering Customer Service
Mastering Customer Service
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Section 1:ABOUT
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Introduction
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Learn more about the course 'Mastering Customer Service'
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Section 2:Dive into 'Mastering Customer Service'
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Everything Is Energy
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Introduction to S from the STAR the customer service process
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Introduction to T from the STAR the customer service process
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Introduction to A from the STAR the customer service process
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Introduction to R from the STAR the customer service process
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Handling Dificult Customers
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Section 3:Conclusion
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Conclusion:The Pivotal Role of Customer Care
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Section 4:The Magic of Retail
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The Magic of Retail
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Section 5:Bonus Chapter
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Bonus Chapter:Harnessing Technology for the Next-Level Customer
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Section 6:Message from the Instructor
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Message from the Instructor
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Section 7:New!Case Study
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New!Case Study
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Section 8:Practice Exercise
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Practice Exercise
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Mastering Customer Service Certification
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